Work happens wherever your workforce is—an evolution that has made modern IT environments complex and ever-changing. In this new world of work, many are looking for ways to help teams become more productive, streamline operations, reduce wasteful spending and prioritize business objectives. It’s time to stop guessing. With digital employee experience management from ManagedDEX, gain data-driven, actionable insights into the technologies your users are interacting with and deliver amazing experiences across the enterprise.
Fine-Tune the Tools and Technology Fueling Your Business
ManagedDEX is the Digital Employee Experience (DEX) service that monitors the quality of every employee experience on any application and on any device. Identify strategies to create world-class employee experiences, transform the service desk and cut unnecessary IT costs.
Monitor Any Application on Any Device
Your teams don’t care how the technology functions; they just want it to work. Now you can seamlessly monitor the digital end-user experience across any number of applications and devices to ensure optimal performance, quickly identify root-cause for issues impacting productivity and gain unmatched, real-time visibility that tells the story of how your teams engage and leverage your technology.
Analyze Every Business Activity in Real Time
Your workforce relies on mission-critical applications to keep your business running. From collaborating on a Microsoft Teams call, to fielding a customer service ticket, to highly complex business workflows. ManagedDEX enables you to define every user interaction and benchmark, manage and improve workforce productivity while gaining valuable insights to boost the employee experience in the process.
Proactively Detect and Throubleshoot Issues
Your workforce is often too busy to report device or application issues, even if it’s impacting their work. ManagedDEX automatically sets performance baselines, enables you to manually set SLA thresholds, and alerts you when violations occur. Detect and resolve application performance issues proactively to improve workforce productivity no matter where or how your end users work.
Match IT Assets to Your Unique Business Needs
Reduce the Cost of IT Assets and Devices
Inform Smart Asset Refresh
Achieve Smart License Rationalization
Understand the User Journey
Optimize the Service Desk with Shift-Left
Identify Digital Experience Improvement Opportunities
Backed by a History of Innovation
RavenTek’s ManagedDEX is backed by Riverbed’s Alluvio Aternity platform through the company’s ACE program. RavenTek is Riverbed’s exclusive ACE partner in North America.
Deliver Amazing Digital Experiences Across the Enterprise
With ManagedDEX, your IT operations teams will have data-driven insights into exactly what end users see, no matter what app or type of device they’re using. Not only will you be able to isolate the cause of delays to the network or device but resolve those user-impacting issues directly and track usage over time to continually improve performance.
Continually improve performance while you streamline your technology investments, boost user satisfaction, and optimize the productivity of your tech-dependent workforce.
Start Your DEX Journey Today
As Riverbed’s exclusive ACE partner for North America, RavenTek and its partners empower the digital employee experience and accelerates enterprise performance.