As federal IT teams know, scaling IT infrastructure can be a huge challenge, be it the proliferation of new data centers, networks, servers, and applications. To be able to successfully scale, IT teams need to understand the impacts of change.
Without an end-to-end monitoring solution, this task can seem nearly impossible for this independent federal agency working to promote fundamental research and education with over 3500 end users. To deploy new services, whether it be on premise or via cloud service providers, IT teams need visibility on the effects of change to properly scale components of their services.
Compounding the complexities of scaling its IT infrastructure out, the agency has a number of IT teams involved in maintaining its hybrid cloud environment, including the Network team, Operations, Server, Engineering, and Help/Service Desk team. Each team used several disparate toolsets that provided fragmented visibility across the enterprise, making it increasingly difficult to troubleshoot performance issues or end user complaints in a proactive manner.
The agency needed a solution that could provide utmost network performance, connectivity, and visibility, while ensuring every IT team was on the same page. By turning to RavenTek’s consultative approach and engineering expertise and applying Riverbed’s SteelCentral Network Performance Monitoring (NPM) solution set, the agency was able to boost scalability through integrated network and infrastructure visibility.