Observability is traditionally defined as the ability to measure the internal states of a system by examining its outputs. Alternatively, in the context of enterprise IT, observability can be defined as the ability to use system generated data to measure and proactively diagnose operational and security issues across all seven layers of the Open Systems Interconnection (OSI) model, while being able to monitor and respond to issues originating at each layer. But the OSI model is missing one critical component – Layer 8: The User.
The Missing Component
Many organizational teams view IT performance data within the lens of the individual IT silos and tools for which they are responsible. This disjointed approach creates teams of IT experts looking at security, infrastructure, operations and network from varying points of view and priorities.
The challenge for organizations lies in the ability to build and maintain a resilient architecture that balances the demands of security and optimal end-user experiences. IT owners, who are responsible for maintaining stringent compliance mandates and driving key performance indicators (KPIs), must also balance competing business outcomes like security, application up time, infrastructure performance metrics, network performance metrics and cost.
Layer 8 highlights the importance of the interactions between users and the IT systems they depend on. Only by obtaining complete observability across all “8” layers can IT organizations truly predict, prevent, respond to, and protect their ecosystem.
Get More with a Certified Partner
As a certified Splunk partner and managed service provider, RavenTek delivers on business outcomes and solves real, complex problems by bringing the entire ecosystem, architecture and data into focus. RavenVISION, powered by RavenTek, leverages the power of Splunk Observability to achieve the visible integration of security, infrastructure, operations and network data needed to proactively drive multi-domain service efficiency. By using Splunk as the backbone, RavenVISION aggregates and securely integrates multi-domain, multi-platform, multi-tool data and often dispersed, siloed datasets into actionable, contextualized insights.
To learn more about this service offering, download the white paper.